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What Is “Loyalty” In Travel These Days?
Loyalty is one of the most interpretable concepts on the planet and can both be measured while also being unquantifiable. Wild one, huh? It’s no surprise then, even when you get a panel of loyalty professionals, you’ll get wildly different quotes and takes on what it should be. Jerry Maguire would say it’s “show me…
The Best 100,000 Point Airline Card Offer Right Now
It’s really hard not to be impressed by Aeroplan and Air Canada right now. I tried. On the Air Canada side, they’ve introduced oat milk, Aperol spritz and rose on board. If that does not say “I listen to my customers” I don’t know what does. And then there’s Aeroplan. This is the program that…
Bali Threatens Jail Over Comically Enforced Tourist Tax
In a file under: huh? Just a year on from its anti-sex laws, Bali is once again finding its way into the travel spotlight for reasons other than eating, praying, loving, or being the truly beautiful, kind and fun destination to visit. I love this island and nearby islands but they just don’t make it…
Airline Kitchen Confidential: The Best (And Worst) Meals On Planes
Let me start by saying that if you like steak on a plane, you’re probably going to be very disappointed by the end of this. The more you know about how airplane food is prepared, or what makes it taste the way it does, the more you can’t “un-know”, which leaves me where I am…
My Favorite “Jet Lag Hack” Flight Is The New York To Europe Day Flight
I get asked often about my favorite flights. I have one and I’m happy to share it. It’s the New York to London day flight on basically any airline that flies it, though there are games within games for preference, which i’ll get into, too. I’d count the same for Paris too. Why this flight?…
Dis-loyalty: Hotel Perks And Discounts With “No” Loyalty Or Points
Everyone wants you to join their loyalty program these days. From the local coffee shop to the supermarket and what’s clinking in your wallet, loyalty is all the rage. It makes sense too — loyalty is proven to drive more spend and engagement from customers than those without loyalty — and programs benefit from the…
